Refund Policy

Last Updated: May 15, 2026

1. Introduction

At Starbird Chicken, we are committed to providing our customers with high-quality food and an exceptional dining experience. We understand that situations may arise where a refund or exchange is necessary, and we have established this Refund Policy to ensure a fair and transparent process for all parties involved.

This policy applies to all orders placed online through our website at starbirdchicken-eat.rest, via third-party delivery platforms, and in-person purchases at our restaurant locations. This policy is governed by applicable United States consumer protection laws, including relevant Federal Trade Commission (FTC) regulations and applicable state laws.

2. Eligibility Conditions for Refunds

Starbird Chicken will consider refund requests under the following circumstances:

• Incorrect Order: You received an item or items that differ from what you ordered (wrong food item, wrong size, missing items).
• Food Quality Issues: The food received was of unacceptable quality, including but not limited to undercooked food, foreign objects found in the food, or food that appeared spoiled or unsafe to consume.
• Allergic Reactions Due to Incorrect Preparation: If you clearly specified an allergy or dietary restriction during ordering and the item was prepared incorrectly, causing an allergic response or dietary violation, you may be eligible for a refund.
• Order Not Received: Your order was confirmed and paid for but was never delivered or picked up due to an error on our part.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.
• Significant Delays: Your order experienced an unreasonable and unacceptable delay that rendered the food unsuitable for consumption, caused by our operations or our delivery partners.

Refund eligibility will be assessed on a case-by-case basis. Starbird Chicken reserves the right to request evidence, such as photographs of the food or a description of the issue, before approving a refund.

3. Timeframes for Refund Requests

To be eligible for a refund, you must submit your request within the following timeframes:

Requests submitted after these timeframes may not be honored at our discretion. We strongly encourage customers to inspect their orders upon receipt and contact us promptly if there is an issue.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for refunds:

• Orders that have been fully consumed or substantially consumed before a complaint is raised.
• Food items where personal preference or change of mind is the sole reason for dissatisfaction (e.g., disliking the taste of an item correctly prepared).
• Promotional items, free items, or items obtained through discounts or loyalty rewards programs.
• Delivery fees, service fees, or platform fees charged by third-party delivery services (these must be addressed directly with the respective platform).
• Tip amounts added to orders.
• Customizations or special requests that were honored as requested but later rejected by the customer on a personal preference basis.
• Orders affected by circumstances beyond our reasonable control, including natural disasters, extreme weather, or power outages.
• Gift cards or prepaid vouchers once redeemed.

5. How to Request a Refund — Step-by-Step Guide

Follow these steps to submit a refund request with Starbird Chicken:

1. Gather Your Order Information: Before contacting us, have the following details ready:
   • Order number or confirmation email
   • Date and time of the order
   • Name used for the order
   • Payment method used
   • A clear description of the issue
   • Photographs of the food item(s) if applicable
2. Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: starbirdchicken-eat.rest
3. Submit Your Request: Provide all relevant details, including your order number, the nature of the issue, and any supporting documentation such as photographs or receipts.
4. Await Confirmation: Our team will acknowledge your refund request within 1–2 business days. We may reach out for additional information if necessary.
5. Review and Decision: Our customer support team will review your request and notify you of the outcome within 3–5 business days of receiving all required information.
6. Refund Processing: If your refund is approved, it will be processed according to the timeframes described in Section 6 below.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes to receive the funds depends on your original payment method:

Please note that processing times may vary depending on your financial institution. Starbird Chicken is not responsible for delays caused by banks or payment processors once the refund has been initiated on our end. If you have not received your refund after the stated timeframe, please contact your bank or payment provider first, and then reach out to us if the issue persists.

7. Partial Refunds

In certain circumstances, Starbird Chicken may issue a partial refund rather than a full refund. Partial refunds may be applied in the following situations:

• Only a portion of your order was incorrect, missing, or unsatisfactory, while the remainder of the order was delivered correctly and in acceptable condition.
• A food quality issue affected only specific items in a multi-item order.
• A discount, promotional credit, or coupon was applied to the original order, and the refund amount will reflect the actual amount paid for the affected items.
• The order was partially consumed before the quality issue was identified, and the extent of the issue justifies only a proportional refund.

The amount of a partial refund will be determined at the sole discretion of Starbird Chicken's customer support team based on the nature and extent of the issue reported.

8. Exchange Policy

Starbird Chicken understands that in some cases, a replacement may be preferred over a monetary refund. We are happy to offer an exchange or replacement of food items under the following conditions:

• The original item was incorrect, missing, or of unacceptable quality.
• The exchange request is made within the applicable timeframe (refer to Section 3).
• The replacement can be reasonably fulfilled based on current menu availability at your nearest Starbird Chicken location.

For in-store exchanges, please bring your original receipt or order confirmation and speak with a team member or manager at the location where the order was placed.

For online or delivery order exchanges, contact our customer support team at [email protected] to arrange a suitable resolution. Please note that replacement deliveries may be subject to availability and may not always be feasible for delivery orders.

Exchanges are not available for items that have been consumed, partially consumed beyond a reasonable point, or where the request is based solely on a change of personal preference.

9. Cancellation Policy

We understand that plans change. Here is our cancellation policy for orders placed with Starbird Chicken:

9.1 Online and App Orders

• Orders may be cancelled and fully refunded if the cancellation request is submitted within 5 minutes of placing the order and before food preparation has begun.
• Once food preparation has commenced, cancellations may not be accepted, and a refund may not be issued.
• To request a cancellation, contact us immediately at [email protected] or call the restaurant location directly.

9.2 Catering and Large Group Orders

• Catering or large-scale orders (typically orders over a set dollar threshold or volume) require a minimum of 24 hours advance notice for cancellation to receive a full refund.
• Cancellations made between 12–24 hours before the scheduled fulfillment time may be eligible for a partial refund at our discretion.
• Cancellations made with less than 12 hours notice may not be eligible for a refund due to food preparation costs already incurred.

9.3 Third-Party Platform Orders

For orders placed through third-party delivery platforms, cancellation policies are governed by those platforms. Please contact the platform directly to cancel such orders. Refund eligibility for cancelled orders placed on third-party platforms will depend on the respective platform's policy.

10. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, Starbird Chicken encourages the following dispute resolution steps:

1. Internal Escalation: Contact our customer support team at [email protected] and request that your case be escalated to a senior team member or manager. Provide your original case or ticket number for reference.
2. Written Formal Complaint: If the escalation does not resolve your issue, submit a formal written complaint to our management team via email, clearly outlining the issue, the resolution you are seeking, and all supporting documentation.
3. Credit Card Chargeback: If you believe you have been wrongfully charged and our internal processes have not resolved your issue, you have the right to dispute the charge with your bank or credit card issuer. Please note that initiating a chargeback before attempting to resolve the matter directly with us may affect your ability to use our services in the future.
4. Consumer Protection Agencies: Customers in the United States have the right to file a complaint with the Federal Trade Commission (FTC) at www.ftc.gov or with their respective state consumer protection agencies if they believe their consumer rights have been violated.

11. Consumer Rights Under United States Law

As a consumer in the United States, you have certain rights protected by federal and state laws. The Federal Trade Commission Act prohibits unfair or deceptive business practices. Depending on your state of residence, additional consumer protections may apply. Starbird Chicken is committed to complying with all applicable federal and state consumer protection laws and regulations.

Nothing in this Refund Policy is intended to limit, waive, or override any consumer rights you may have under applicable law.

12. Changes to This Refund Policy

Starbird Chicken reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at starbirdchicken-eat.rest with an updated effective date. Continued use of our services following any changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

13. Contact Information for Refund Requests

For all refund inquiries, exchanges, cancellations, or related questions, please contact our customer support team using the information below: