Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website starbirdchicken-eat.rest, place orders, sign up for our loyalty programs, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy is governed by the laws of the United States of America, including but not limited to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy laws. If you are a California resident, additional rights apply to you, which are described in detail within this document.

1. Who We Are

Starbird Chicken is a food service business operating in the United States. For all purposes relating to this Privacy Policy, the data controller responsible for your personal information is:

Any questions, requests, or concerns regarding your personal data and how we handle it may be directed to the contact details provided above or in the dedicated contact section at the end of this policy.

2. Information We Collect

We collect various types of information in connection with your use of our website, mobile platform, and food ordering services. This information helps us provide you with a seamless dining and ordering experience, improve our services, and communicate with you effectively.

2.1 Personal Identification Information

When you interact with Starbird Chicken, we may collect the following personal identification data:

• Full name — collected when you register an account, place an order, or subscribe to our communications.
• Email address — used for order confirmations, account management, and marketing communications.
• Phone number — used for order updates and customer support communications.
• Physical delivery address — collected when you request delivery services.
• Billing information — including payment card details processed through secure third-party payment processors.
• Date of birth — used for age verification purposes where applicable.
• Username and password — collected when you create an account on our platform.
• Profile photo — if you choose to upload one to your account.

2.2 Order and Transaction Data

We collect information about your food orders, including items selected, order history, special dietary preferences or requests, delivery instructions, payment method used (type, not full card number), transaction date and time, and order value. This data allows us to process your orders accurately and improve menu recommendations.

2.3 Usage Data and Technical Information

When you visit our website or use our digital services, we automatically collect certain technical and usage data, including:

• Your Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Referring URLs and exit pages
• Pages viewed and links clicked on our website
• Date and time of visits
• Time spent on individual pages
• Session identifiers and clickstream data
• Geographic location data (city/region level, derived from IP address)

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your browsing behavior on our platform. Cookies are small text files placed on your device that help us recognize returning visitors, maintain session continuity, and deliver personalized content. For a full description of our cookie practices, please refer to our Cookie Policy available on our website.

The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the operation of our website and online ordering system.
• Performance Cookies: Help us understand how visitors interact with our website by collecting anonymous analytics data.
• Functional Cookies: Remember your preferences and personalize your experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

2.5 Communications and Customer Support Data

If you contact us via email, phone, live chat, or social media, we collect information you provide in those communications, including the content of your messages, attachments, and metadata related to the communication. This also includes feedback, reviews, and survey responses you submit.

2.6 Loyalty Program and Promotional Data

If you participate in our loyalty rewards program or promotional campaigns, we collect information about your participation, points earned and redeemed, offers claimed, and related preferences. This allows us to administer the program and deliver relevant rewards to you.

2.7 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you connect your account or log in using social credentials), third-party food delivery partners, analytics providers, advertising networks, and credit/fraud prevention agencies. This information is combined with the data we already hold about you to improve our services and communications.

3. How We Use Your Information

Starbird Chicken uses the information we collect for a variety of business purposes. We rely on different legal bases for processing your data, depending on the nature of the data and the context of collection.

3.1 Service Delivery and Order Fulfillment

The primary purpose of collecting your personal information is to process and fulfill your food orders, manage deliveries, process payments, and provide customer support. Without this information, we are unable to deliver our food services to you. This processing is necessary for the performance of a contract with you.

3.2 Account Management

If you register an account with us, we use your information to create, manage, and maintain your account, authenticate your identity, allow you to review past orders, save preferences, and manage your loyalty rewards. You can update your account information at any time through your account settings.

3.3 Communications and Customer Service

We use your contact information to send you order confirmations, delivery updates, receipts, and important service-related notices. We also use it to respond to your inquiries, handle complaints, and provide technical support. These communications are necessary to maintain our service relationship with you.

3.4 Marketing and Promotional Activities

With your consent (or where otherwise permitted by applicable law), we use your information to send you promotional emails, newsletters, special offers, seasonal menus, and other marketing communications about Starbird Chicken's products and services. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

3.5 Analytics and Service Improvement

We analyze usage data, order patterns, and behavioral information to understand how our customers interact with our services, identify trends, measure the effectiveness of our marketing campaigns, improve our menu offerings, and enhance the user experience on our website and app. This processing is based on our legitimate business interests to continuously improve our services.

3.6 Personalization

We use your order history, preferences, and behavioral data to personalize your experience on our platform. This includes recommending menu items, displaying relevant promotions, and tailoring content based on your past interactions with us.

3.7 Legal Compliance and Safety

We process your information as necessary to comply with applicable laws and regulations, respond to lawful requests from governmental authorities, enforce our Terms of Service, protect the rights and safety of our customers and employees, and detect, prevent, and investigate fraud, security breaches, and other illegal activities.

3.8 Business Operations

We use aggregated and anonymized data for internal business reporting, strategic planning, financial management, and in the context of corporate transactions such as mergers, acquisitions, or asset sales.

4. Sharing Your Information with Third Parties

Starbird Chicken does not sell your personal information to third parties for their own marketing purposes. However, we do share your information with certain trusted parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and service providers to help us operate our business and deliver our services. These may include:

• Payment processors — to securely process credit and debit card transactions.
• Delivery logistics providers — to coordinate and fulfill food delivery orders.
• Cloud hosting and IT infrastructure providers — to host our website and store data securely.
• Email and SMS marketing platforms — to manage and send our marketing communications.
• Analytics providers — such as Google Analytics, to help us understand website usage.
• Customer relationship management (CRM) platforms — to manage customer interactions.
• Fraud prevention and identity verification services — to protect against unauthorized use.

All third-party service providers are contractually required to handle your personal information in compliance with applicable privacy laws and only for the purposes we specify. They are not permitted to use your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other legal bodies when we are legally required to do so, when we believe disclosure is necessary to comply with a legal obligation, or when disclosure is necessary to protect our legal rights, the safety of our customers, or the public.

4.3 Business Transfers

In the event that Starbird Chicken is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties in other circumstances where you have given us your explicit consent to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information — which cannot reasonably be used to identify you — with partners, advertisers, and the public for research, marketing, analytics, and business purposes.

5. Data Security

Starbird Chicken takes the security of your personal information seriously. We implement appropriate technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption — all data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Data access controls — access to personal data is restricted to authorized personnel only, based on a need-to-know basis.
• Secure payment processing — we use PCI DSS-compliant payment processors and do not store full payment card numbers on our servers.
• Regular security assessments — we conduct periodic security audits and vulnerability assessments of our systems.
• Incident response procedures — we maintain documented procedures for responding to data breaches, including notification protocols as required by applicable law.
• Employee training — our staff receive regular training on data privacy and security best practices.

Despite our efforts, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your information and encourage you to use strong, unique passwords for your account and to notify us immediately if you suspect any unauthorized access to your account.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. Starbird Chicken is committed to honoring these rights in accordance with applicable law.

6.1 Rights for All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request its transfer to another controller where technically feasible.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of the State of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

To exercise any of your California privacy rights, please submit a verifiable consumer request to us at [email protected]. You may also designate an authorized agent to make a request on your behalf, provided that the agent has written authorization or power of attorney. We will respond to verifiable requests within 45 days, with the possibility of a one-time extension of an additional 45 days where reasonably necessary.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: starbirdchicken-eat.rest

We will verify your identity before processing any request. Verification may include confirming your email address, account credentials, or other identifying information. We will not charge a fee for reasonable requests unless they are excessive, repetitive, or manifestly unfounded.

7. Cookie Policy Summary

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and deliver targeted content. By using our website, you consent to the use of cookies in accordance with this Privacy Policy and our full Cookie Policy.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For complete information about the cookies we use and how to manage your preferences, please refer to our dedicated Cookie Policy page available on our website at starbirdchicken-eat.rest.

We honor browser-based "Do Not Track" (DNT) signals and Global Privacy Control (GPC) signals where required under California law. If you enable GPC on your browser, we will treat this as a request to opt out of the sale or sharing of your personal information.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law, whichever is longer. The criteria we use to determine retention periods include:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will securely store it and isolate it from further processing until deletion is possible.

9. Children's Privacy

The services offered by Starbird Chicken are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA). We also do not target our marketing toward minors.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our systems. If you believe that we may have collected data from or about a child under 13, please contact us immediately at [email protected].

Parents and guardians who have concerns about their child's interaction with our website or services are encouraged to contact us. We will work promptly and cooperatively to address any such concerns.

10. International Data Transfers

Starbird Chicken is based in the United States and primarily processes personal data within the United States. Our servers, systems, and third-party service providers may be located in the United States or other countries. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

When we transfer personal data internationally, we take steps to ensure that such transfers comply with applicable data protection requirements. This may include entering into appropriate data transfer agreements or relying on recognized legal mechanisms for cross-border data transfers.

By using our services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and other countries as described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery service partners, and other external services. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit before providing them with your personal information.

Our website may include social media features, such as "Share" or "Like" buttons, that may collect your IP address and set a cookie to enable the feature to function properly. Social media features are governed by the privacy policies of the companies providing them.

12. FTC Act Compliance and Consumer Protection

Starbird Chicken complies with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Our privacy practices are designed to be fair, transparent, and consistent with the representations made in this Privacy Policy. We do not engage in deceptive data collection, use, or sharing practices.

If you believe that our data practices do not align with what we have represented in this policy, or if you believe we have engaged in unfair or deceptive privacy practices, you have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint.

13. How to File a Privacy Complaint

If you have concerns about how Starbird Chicken handles your personal information, we encourage you to first contact us directly so we have the opportunity to address your concerns:

We will investigate all complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate regulatory authority:

• Federal Trade Commission (FTC): ftc.gov/complaint — for federal consumer protection and unfair/deceptive practices complaints.
• California Attorney General (for California residents): oag.ca.gov/privacy — for CCPA/CPRA-related complaints.
• California Privacy Protection Agency (CPPA): cppa.ca.gov — for enforcement of California privacy rights under the CPRA.
• Your State Attorney General's Office: Most U.S. states have an Attorney General's office that handles consumer privacy complaints. Please refer to your state's official government website for contact information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our website with a revised "Last Updated" date;
• Sending an email notification to the email address associated with your account; or
• Displaying a prominent notice on our website or app.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We are dedicated to addressing your privacy inquiries promptly and transparently.

When contacting us regarding a privacy request, please include your full name, email address associated with your account (if applicable), a description of your request or concern, and any relevant details that will help us address your inquiry efficiently.

This Privacy Policy was last reviewed and updated on May 15, 2026. © 2026 Starbird Chicken. All rights reserved.